Meet Our New Operations Manager, Theresa McDowell!

Posted on: January 2, 2018

The position of Operations Manager is crucial for any business to run smoothly and efficiently. While responsibilities vary depending on the size and purpose of the company, Operations Managers generally work behind-the-scenes to oversee the company’s production of goods or services. They wear many hats and handle a range of duties, from workflow and delivery management, to safety regulations and employee performance.


We are so excited that Theresa McDowell joined the Friday Staffing team last month as Operations Manager for the Asheville area branch. In this post, we want to introduce Theresa and share her advice for potential applicants regarding the job application process from an operations standpoint. While we usually highlight our commitment to the success of placing people in jobs across the region in this blog, we wanted to take a moment to include steps we take to ensure that our internal employees have everything they need to grow and excel.


Our Investment in FSS Employees’ Success

Theresa spent the past five years as an Assistant Manager of a client services and call center group. She says, “One of the most rewarding aspects of operations management is looking at the numbers, identifying areas for improvement, and working with and developing team members’ skills and abilities to rise to the challenges.”


She adds, “My role is to serve my team by empowering, encouraging, and enabling them to achieve their goals. Trending what’s working for their success leads to greater success for the branch, the community, and the company. Developing each team member’s talents and identifying training opportunities furthers their capabilities and may increase their joy.”


Friday Staffing provides all internal employees the opportunity to take strengths assessments. “Once you know your strengths, it’s important to put them into practice.  Developing and focusing on one’s strengths, reflecting on how best to implement them allows one to perform at your their highest level.”


In order to place the right people in the right job every time, we must work collaboratively. “In a team environment, sharing and understanding one another’s strengths improves the team’s dynamic and increases awareness, so we can be more consistent in supporting, interacting, and working together.”


“From a manager’s view, strengths assessments provide important insights allowing managers to support and develop their teams varying strengths… Investing the time into understanding their strengths helps me, as a manager form stronger relationships. Providing better support and developing quality relationships can greatly improve a person’s life, personally and professionally.  Invest in yourself and others, it’s worth it. ”


Our Team’s Professional Development

Friday Staffing employees who are American Staffing Association Certified Staffing Professionals are required to maintain continuing education credits. Whether an employee is a staffing generalist, director of first impressions, or recruiter, we are all invested in staying informed of industry trends and exploring better ways of matching applicants’ skillsets and goals with open positions in a range of industries.


In addition to internal trainings, such as strength assessments, our team members participate in staffing expositions, conferences, and trainings sponsored by local county’s Chambers of Commerce. “At our most recent quarterly corporate meeting, we were presented with the highlights of Steven Covey’s 7 habits of Highly Effective People.”


“With just four weeks here at FSS, I look forward to continuing to work with my team while incorporating professional development opportunities that support our FY18 goals.”


Applying for a Job? Read This First!

Theresa offers three pieces of advice for the job application process from a behind-the-scenes perspective.


  1. I would highly encourage those looking for a new job, their first job, or even a change of job to complete the online application, even if you only have time for the short application. We here at FSS want to meet with you.
  2. If you don’t have a resume, take time to jot down dates, job titles, phone numbers and addresses of past companies.  Bring this information with you.
  3. I’m also a believer of dressing for the role you want, not just the role you have.


For more tips, read our posts, “How to Prepare for a Job Interview” and “5 Tips to Consider When Selecting Your Job References.”